1.Na-kyung Kang, “The influence of rapport formation and shopping tendency on hair goods purchase behavior and confidence building”, Graduate School of Seokyeong University doctoral thesis, (2015).

https://www.riss.kr/link?id=T13665252

2. Gyeong-hoe Kim, “Non-verbal communi- cation perceived by 5 star hotel restaurant employees influencing social rapport and relationship continuity intention -Moderation effect of customer empathy-”, Graduate School of Sejong University doctoral thesis, (2022).

https://www.riss.kr/link?id=T16393453

3. Soo-hyun Lee, “The Effect of Rapport Formation Behavior of Skin Beauty Workers on Relationship Quality and Customer Citizenship Behavior”, Graduate School of Dongmyeong University master’s thesis, (2023).

https://www.riss.kr/link?id=T16832759

4. Soo-hyun Lee, “The Effect of Rapport Formation Behavior of Skin Beauty Workers on Relationship Quality and Customer Citizenship Behavior”, Graduate School of Dongmyeong University master’s thesis, (2023).

https://www.riss.kr/link?id=T16832759

5. Mahn-Hee Yoon· Jeong-Seob Kim· Ju-Hyun Kim, “Effect of Service Employees' Emotional Expression and Authenticity on Relationship Quality=Repo's mediating role”, Korean Business Association.

https://www.riss.kr/link?id=A100856909

6. Ju-Yang Lee, “The Effect of Hair Salon Workers’ Communication Skills on Relational Continuance Intention: Focusing on the Mediation Effect of Social Rapport”, Graduate School of Art, Hanseong University master’s thesis, (2023).

https://www.riss.kr/link?id=T16652192

7. Hyang-Ok Jung, “The Effect of Establishing the Rapport in Hair Beauty Service on Relation Quality and Long-term Relationship Orientation”, The Graduate School Sangmyung University doctoral thesis, (2021).

https://www.riss.kr/link?id=T15911425

8. Bong-nyeo Park, “A Study on the Effect of Experience clues and Lapport Formation Behavior on Customer Attitudes and Customer Loyalty in Hair Beauty Service Environment”, Seoul Graduate School of Venture doctoral thesis, (2022).

https://www.riss.kr/link?id=T16654857

9. Hye-Jin Park, “The Influence of Hairdressers' Communication Style and Non-verbal Communication on a Rapport”, Beauty Art Graduate School of SeoKyeong University master’s thesis, (2019).

https://www.riss.kr/link?id=T15058437

10. Soo-hyun Lee, “The Effect of Rapport Formation Behavior of Skin Beauty Workers on Relationship Quality and Customer Citizenship Behavior”, The Graduate School of Welfare, and Industry Tongmyong University master’s thesis, (2023).

https://www.riss.kr/link?id=T16832759

11. Hye-Jung Kim, “Effect of Aesthetician’s Communicative Competence and Rapport Building on Customer Satisfaction and Relation Continuity”, Graduate School Daejeon University master’s thesis, (2022).

https://www.riss.kr/link?id=T16074213

12. Mahn-Hee Yoon· Jeong-Seob Kim· Ju- Hyun Kim, “Effect of Service Employees' Emotional Expression and Authenticity on Relationship Quality=Repo's mediating role”, business administration research.

https://www.riss.kr/link?id=A100856909

13.Cappella, Joseph N, “On Defining Conversational Coordination and Rapport”, Psychological Inquiry.

https://www.riss.kr/link?id=T15911425

14. Hyang-Ok Jung, “The Effect of Establishing the Rapport in Hair Beauty Service on Relation Quality and Long-term Relationship Orientation”, The Graduate School Sangmyung University doctoral thesis, (2021).

https://www.riss.kr/link?id=T15911425

15. Hyemi-Hyosung Park, Society, “The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors”, Journal of Tourism Sciences.

https://www.riss.kr/link?id=A105347492

16. Kyung-Hoe Kim, “Non-verbal communi- caion perceived by 5 star hotel restaurant employees influencing social repport and relationship continuity intention- Moderation effect of customer empathy-”, The Graduate School Sejong University doctoral thesis, (2022).

https://www.riss.kr/link?id=T16393453

17. Gremler, D. D., & Gwinner, K. P., “Customer-employee rapport in service relationships.” Journal of Service Research.

http://dx.doi.org/10.36345/kacst.2016.34.4.002

18. Sung-Kyu, CHO, “A Study on the Effect of the Component of Domestic Package Tour on Tourist's Flow, Rapport, Emotional Response, Long-Term Orientation of Travel Agency:Focusing on Moderating Effect of Reciprocity”, Graduate School of Dong-A University doctoral thesis, (2019).

https://www.riss.kr/link?id=T15496800

19. Ji-Seong Goo· Bum-Sun, Yang· Sung-Ho Kim, “Effects of Medical Service Providers on Emotional Labor, Job Satisfaction and Organizational Immersion”, Journal of the Korea Service Management Society.

https://www.riss.kr/link?id=A101904930

20. Young-Ju Park, “The Influence of Customer-Aesthetician Rapport Formation on Quality of Relationship Services and Long-term Relationship Orientation”, Graduate School of Engineering, Konkuk University master’s thesis, (2023).

https://www.riss.kr/link?id=T16674617

21. Dixson, M. & Duck, S. W., “Understanding Relationship Processes: Uncovering the Human Search for Meaning”, Newbury Park, CA: Sage, pp. 175-206, (1993).

https://www.riss.kr/link?id=T15911425

22. Hyang-Ok, Jung “The Effect of Establishing the Rapport in Hair Beauty Service on Relation Quality and Long-term Relationship Orientation”, The Graduate School Sangmyung University doctoral thesis, (2021).

https://www.riss.kr/link?id=T15911425

23. Dixson, M. & Duck, S. W., “Understanding Relationship Processes: Uncovering the Human Search for Meaning”, Newbury Park, CA: Sage, pp. 175-206, (1993).

https://www.riss.kr/link?id=T15093573

24. Yong-Min, Kim, “The effect of Hotel Service Employees’ Rapport Building Behaviors on Interpersonal Trust: Focusing on the mediating role of Relationship Emotion”, Graduate School Kyonggi University doctoral thesis, (2018).

https://www.riss.kr/link?id=T15093573

25. Gremler, D. D., & Gwinner, K. P., “Customer-employee rapport in service relationship”, Journal of Service Research.

https://www.riss.kr/link?id=T13687281

26. Kyong-Suk, Kwak, “The Effects of Sport Center Employees' Rapport, Emotional Labor, and Job Burnout on Customer Orientation”, GraduateSchool Kyungsung University doctoral thesis, (2015).

https://www.riss.kr/link?id=T13687281

27. Eun-ju Lee, “The Effect of Professionalism, Reliability, and Communication Ability of Beauty Specialists on Customer Satisfaction : Focused on Vocational Competency of National Competency Standard(NCS)”, Graduate School, Kyungil University doctoral thesis, (2016).

https://www.riss.kr/link?id=T14166489

28. Shea, G., “Building trust in the workplace. NewYork: AMA Membership Publications Division”, (1984).

https://www.riss.kr/link?id=T15521301

29. Jae-Cheon Jo, “The Effect of Food service Customer Defective Behavior on Job Stress, Service Behavior, Reliability, and Empathy of Employees: The Effect of Psychological Ownership and Perception of Organizational Support”, Graduate School of Tourism & Hospitality Kyonggi University doctoral thesis, (2019).

https://www.riss.kr/link?id=T15521301

30. Sang-Jung Bae· Bong-Jin Cho, “An Investigation of the Relationship Marketing Factors, Relationship Quality, and Relationship Marketing Performance Focusing on Car Sales Business”, Journal of Consumption Culture, Vol.11 No.3, pp. 1-22, (2008).

https://www.riss.kr/link?id=A76440171

31.Myung-Soo Kang· Seok-Song Chang· Chil-Shin Jong, “Effect of Service Employees' Professionality and Relational Behavior on Relational Performance”, Korean Business Association.

https://www.riss.kr/link?id=A100856484

32. Nam-Wook Kang, “A Study on the Service Quality and the Customer Satisfaction in the Beauty Industry -Based on the Job Satisfaction of a worker-”, The Graduate School Hanyang University master’s thesis, (2009).

https://www.riss.kr/link?id=T11766298

33. Oliver, R. L., “Satisfaction: A Behavioral Perspective on the Consumer”, McGraw- Hil international Editions, (1997).

https://www.riss.kr/link?id=T15669397

34. Si-Nae Lee, “Effects of Airscape on Perceived Service Value, Customer Satisfaction and Brand Loyalty”, Graduate School Kyonggi University doctoral thesis, (2019).

https://www.riss.kr/link?id=T15669397

35. Hyoung-Kyu Jeon· In-Ho Kang· Won-Seb Cho, “A Study on the Structural of Characteristics in Tourism Site, Tourists` Perceived Value, Satisfaction and Behavioral Intention”, Korea Tourism Management Association.

https://www.riss.kr/link?id=A82566286

36. Young-Sam Lim, “The Effect of Service quality on Customer satisfaction and Behavior intention of Screen Golf”, Journal of the Korean Applied Science and Technology.

https://www.riss.kr/link?id=A107039492

37. Young-In Im, “A Study on Impact of Service Quality on Relation ships among Customer Satisfaction, Commitment and Loyaltyin Medical Services.”, Graduate School of Gachon University doctoral thesis, (2013).

https://www.riss.kr/link?id=T13110024

38. Do-hee Kim, “A Study on the Verbal Non-Verbal Communication, Rapport, and Customer Satisfaction as Perceived by the Customers of Hospitals: Focusing on the Moderating Effect of the Authenticity of Services”, Graduate School of Dong-Eui University doctoral thesis, (2021).

https://www.riss.kr/link?id=T15926884

39. Sung-Hee Yoon, “A Study on the Impact of Consultants’ Verbal and Nonverbal Communication on Trust, Customer Satisfaction and Long-term Relationship Orientation”, Graduate School of Han sung University doctoral thesis, (2016).

https://www.riss.kr/link?id=T14382251

40. Hye-Jung Kim, “Effect of Aesthetician’s Communicative Competence and Rapport Building on Customer Satisfaction and Relation Continuity”, Graduate School of Daejeon University master’s thesis, (2022).

https://www.riss.kr/link?id=T16074213

41. Se-jung Kwon· Ae-Kyung Choi, “The Effect of Supervisor's Communication Styles on Secretary's Rapport, Trust and Loyalty to Superviso”, Korean Society for Commercial Education.

https://www.riss.kr/link?id=A100022539

42. Ji-Young Lee, “The Effect of Airline Crew’s Verbal and Non-verbal Communi- cation on the Rapport Formation and Customer Trust”, Korean Air Management Association.

https://www.riss.kr/link?id=A107792011

43. Ji-Hong, Park “A Study onthe Effectof HotelEmployee’s Customer Orientation on Rapport and Relation ship Quality”, Graduate School Kyonggi doctoral thesis, (2012).

https://www.riss.kr/link?id=T13137414

44. Jung-sook Park, “The Effect of SNS on Customer Satisfaction and the Intention: Focused on the users of the Food service industry”, The Academy of Korea Hospitality & Tourism.

https://www.riss.kr/link?id=A104811030

45. Kwang-Sik Lee, “A study on the relationship between customer experience and corporate trust, customer satisfaction and customer loyalty: focused on the 3 dimensional approach of Product, Call center and AS”, Graduate School Chonnam National University doctoral thesis, (2020).

https://www.riss.kr/link?id=T15673747